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Image to 3D AI Help Center

Welcome to our support hub! We've compiled a list of frequently asked questions to help you get the most out of our image to 3D AI model generator.

Categories

  • General Questions
  • Getting Started & Best Practices
  • Subscription & Usage
  • Credits & Credit Packs
  • Account
  • Generators: Free, Turbo & Pro
  • Helper Tools: Style Transformer & Background Remover
  • Technical Details
  • Troubleshooting

Categories

  • General Questions
  • Getting Started & Best Practices
  • Subscription & Usage
  • Credits & Credit Packs
  • Account
  • Generators: Free, Turbo & Pro
  • Helper Tools: Style Transformer & Background Remover
  • Technical Details
  • Troubleshooting

General Questions

Imgto3D.ai is an advanced platform that uses AI technology to transform your 2D images, photos, and sketches into detailed 3D models in seconds. It’s a web-based tool for everyone from game developers and 3D printing enthusiasts to designers and creative hobbyists, requiring no complex software or technical skills.

Our advanced image to 3D AI algorithms analyze your 2D image to understand its geometry, depth, and texture. It then reconstructs this information to generate a detailed 3D mesh. For sketches, the process is enhanced by first converting the drawing into a photorealistic render using our AI 3D Style Transformer, which adds the crucial depth and lighting cues needed for an accurate conversion.

Our platform is designed for a wide range of users, including:

  • Game Developers for rapid prototyping and asset creation.
  • 3D Printing Enthusiasts for turning ideas into physical objects.
  • AR/VR Creators for quickly populating virtual worlds.
  • Product Designers & Artists for iterating on concepts and building portfolios.
  • E-commerce Directors for creating product visualizations.
  • Researchers & Academics for digitizing artifacts and models.

As a 3D printing enthusiast and former indie game developer, our founder found that many online generators were unstable or limited by trial periods. They created Imgto3D.ai to provide a stable, reliable, and permanently free AI 3D model generator that empowers creators to focus on their vision without technical hurdles or hidden costs.

Getting Started & Best Practices

For optimal model generation, follow these tips:

  • Use clear, well-lit images of a single object.
  • Ensure the subject is distinct from a plain, uncluttered background.
  • High-resolution photos and detailed sketches with well-defined outlines work best.
  • Front-view photos are ideal for the most accurate conversions.

Not at all! Our AI is designed to do all the heavy lifting. Whether you have a professional concept drawing or a simple doodle, the platform can turn it into a 3D asset.

Flat images lack depth and lighting cues, which can result in "block-shaped" models. To fix this, first process your image through the Image to 3D Style Transformer. This adds realistic shading and perspective, providing our AI with the information it needs to create a high-quality, dimensionally accurate 3D model.

Yes, we highly recommend it! Even a simple white background can affect the AI's interpretation of lighting and shadows. Using our Image Background Remover ensures the AI focuses only on your subject, costing just 1 credit and preventing background elements or shadows from creating artifacts like an oversized floor on your final model.

For the best generation results, you should upload an image of a completely isolated subject. Any necessary shadows or ground planes should be added in your preferred 3D software after you've downloaded the model.

Subscription & Usage

Yes!

  • Free Tier: Models are for personal use or internal business prototyping only.
  • Pro Tier: Models include a full commercial license, allowing you to use them in any project without restrictions. You must ensure your original uploaded image does not infringe on any third-party copyrights.

Yes. Monthly subscribers receive fresh credits on each billing date, and any unused credits are reset. Annual subscribers also get credits on a monthly cycle (the same day of the month you originally subscribed), and any leftover credits are reset at that time.

Visit our pricing page for the current discount—it’s dynamic, but it’s typically around 20% off compared to paying month-to-month.

Sign in → open the editor → click your avatar in the top-right corner → choose "Account" to view your remaining credits.

Sign in → open the editor → click your avatar in the top-right corner → choose "Account" → select “Buy Credit Packs.” Credit packs expire when your plan refreshes each month—even on annual plans, any leftover boost-pack credits reset when new monthly credits arrive.

Yes. You can switch plans at any time; the change will take effect on your next billing date.

Sign in → open the editor → click your avatar in the top-right corner → choose "Account" → select “Cancel Subscription.” You can also click “Uncancellation” in the same place before the current cycle ends to restore your subscription.

Your credits remain usable until the end of the current billing cycle. You can undo the cancellation anytime before that date to keep your subscription active.

Credits & Credit Packs

Credit usage varies by tool. You can visit our pricing page for the most up-to-date information.

  • Pro AI 3D Generator: 38 credits per generation
  • Turbo AI 3D Generator: 20 credits per generation
  • AI 3D Style Transfer: 15 credits per generation
  • AI Background Remover: 1 credit per use

A Credit Pack is an add-on you can purchase to get extra credits on top of your subscription plan. If you run out of your monthly subscription credits, you can buy a Credit Pack to continue using our image to 3D AI tools.

No. You must have an active Starter or Pro Plan subscription (either monthly or annual) before you can purchase a Credit Pack.

Your monthly subscription credits are always used first. The system will only begin deducting credits from your Credit Pack balance after your subscription credits have been fully used.

You can view your remaining Credit Pack balance in your Account Dashboard. Please note that on the main editor page, you will see your total combined credits (Subscription Credits + Credit Pack Credits).

Yes. Credits from a Credit Pack expire at the end of your current billing cycle. For example, if you are on a monthly plan, your credit pack balance will reset to zero at the start of the next month.

Yes, in most cases, credits are applied to your account instantly. In rare situations with network delays, it may take a few minutes. If you don't see your credits, try refreshing the page or logging out and back in.

You can use credits from a Credit Pack on all our tools, including the Pro AI 3D Generator, Turbo AI 3D Generator, AI 3D Style Transfer, and AI Background Remover.

No. We do not offer refunds for unused credits in Credit Packs. Since our platform provides an unlimited free trial and credits are typically purchased after you've already used your subscription's quota, you have had ample opportunity to test and evaluate the service.

Account

Just visit any page → click any “generator” or “Pro generator / Create” link → hit “Sign In” in the top-right corner. Or you may scroll to the bottom of the page and use the “Sign In” link in the footer. We deliberately keep the login button less prominent so the top spots can highlight more critical features.

Yes. Your privacy and data security are our top priorities. We do not store or share your uploaded images or artwork. They are used only for the generation process and are automatically and immediately deleted from our servers once your 3D model is created. Generated models are accessible via a shareable link for only one hour before being deleted.

Generated models are only stored temporarily. Please download your files promptly after generation is complete, as they are deleted from our servers after your session ends or after one hour.

Sign in → open the editor → click your avatar in the top-right corner → choose "Account" → select "Change Password" to update it.

Sign in → open the editor → click your avatar in the top-right corner → choose "Account" → click "Activate" next to the card. If activation fails, email us at [email protected] and we’ll help right away.

Sign in → open the editor → click your avatar in the top-right corner → choose "Account" → click "Log Out."

Generators: Free, Turbo & Pro

We offer a tiered system to meet different needs:

  • Free: Perfect for trying our core technology. It has daily limits based on server load, and exports non-textured models in OBJ format. It's great for testing ideas.
  • Turbo: Built for speed and efficiency. It generates a decent-quality, textured model in 20-60 seconds. It's ideal for rapid prototyping where speed is more important than perfect detail.
  • Pro: Prioritizes maximum quality and precision. It takes longer (120-180 seconds) but produces professional-grade, high-fidelity textured models with cleaner geometry and more accurate colors. It's designed for final assets ready for commercial use.

The Free generator skips the computationally intensive step of creating textures. Both Turbo and Pro generators analyze your source image to create and apply detailed textures, a key part of the process that requires significantly more processing power and time but results in a much more complete and realistic model.

Yes! Both our Turbo and Pro tiers automatically extract texture information directly from your input image and apply it to the 3D model, saving you from manual UV mapping. The Free version does not include textures.

Yes, the free editor has daily creation limits that can vary based on server traffic during peak hours. The Pro tier offers unlimited generations with priority queue access.

Helper Tools: Style Transformer & Background Remover

Standard 2D images, especially sketches and flat illustrations, lack the depth, shading, and lighting information that our image to 3D AI needs to create a great 3D model. The Style Transformer is a crucial preprocessing step that converts your flat image into a photorealistic, render-style visual. This "pre-rendered" image guides the main generator, preventing flat or blocky results and dramatically improving the final model's accuracy and quality.

Absolutely. It ensures the image to 3D AI focuses only on your main subject. Background elements can be mistakenly interpreted as part of the object, and shadows can create large, unwanted bases or "floors" on the final model. Using the remover first leads to a much cleaner and more accurate result.

Technical Details

We support JPG, PNG, and WEBP images across all our generator tiers.

  • Free: OBJ or GLB (format may vary).
  • Turbo & Pro: You get access to multiple formats for professional workflows, including OBJ (with texture files), GLB (perfect for web and AR/VR), and STL (optimized for 3D printing).

Our exported models are compatible with virtually all major 3D software and game engines, including Blender, Maya, Unity, Unreal Engine, 3ds Max, and more.

The generation time depends on the complexity of the image and the generator you choose:

  • Free: Usually under 50 seconds.
  • Turbo: Approximately 20-60 seconds.
  • Pro: Approximately 120-180 seconds.

Yes! You can use the Face Count (or polygon density) slider to adjust the model's detail. Lower counts are optimized for performance in games and real-time applications, while higher counts capture more intricate details for high-fidelity rendering or 3D printing. You can also adjust advanced settings like Octree Resolution to control detail capture intensity.

Our AI strives for high fidelity, achieving over 90% accuracy in geometry reconstruction. For the best results, especially with sketches, using the AI 3D Style Transformer first ensures the model's structure and proportions will very closely match your original intent.

Troubleshooting

A generation might fail for a few reasons:

  1. The uploaded image is unclear, low-resolution, or in an unsupported format.
  2. The server is experiencing high traffic. Free users may be placed in a queue during peak hours.
  3. The image is overly complex or contains elements the AI cannot interpret.

Please try again later, use a different image, or upgrade to a paid plan for priority processing.

  • Poor Quality: This is often due to a low-resolution, poorly lit, or cluttered input image. Start with a clearer source image for better results.
  • Block-Shaped Result: This typically happens when the input image is a flat illustration or sketch that lacks depth cues. Pre-process the image with the Image to 3D Style Transformer to add the necessary shading and perspective.
  • Oversized Floor: This is almost always caused by shadows or background elements in the source image. Use the Image Background Remover first to isolate your subject.

If you run into a problem, first try refreshing the page and ensuring you have a stable internet connection. If the issue persists, please contact our support team at [email protected] with a description of the problem, and we will be happy to assist you.

AI generation has some randomness. Try regenerating or follow each generator’s built-in guidance to refine your inputs. For better quality, pre-process your image—clean it up, convert it to a clear 3D style, and remove the background—before uploading.
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