Refund Policy for Imgto3D.ai

Introduction

At Imgto3D.ai, we aim to ensure your satisfaction with our services. Because we provide an unlimited, perpetual, no-sign-up free trial, we operate a no-refund policy on all paid plans and add-ons. By completing any purchase, you acknowledge that you have already had every opportunity—every day, for as long as you wish—to evaluate the quality of our models and features at no cost.

Why We Do Not Offer Refunds

• The free trial never expires. You can return daily, run unlimited generations, and judge output quality before spending money.
• We invest heavily in the free tier to give you a production-grade preview. If the free results do not meet your expectations, you should not upgrade.
• Paid plans add advanced layer on top of the same core model that used in the free trial. Dissatisfaction with free outputs is therefore a reliable indicator that the paid version will also not satisfy you.

Trial Period

We provide a permanent free tier with no usage caps. Use it to explore every feature, test your datasets, and confirm that our technology meets your needs before purchasing any subscription or credit bundle.

No-Refund Policy

Given the extensive and unlimited free trial, no refunds will be issued for any subscriptions, one-time upgrades, or credit packs. This policy is firm and applies to all users. Consuming a significant number of credits after purchase further confirms your active use and acceptance of the service, reinforcing that the purchase is non-refundable.

Credit-Pack Purchases

Credit packs are non-refundable.

• You may purchase a credit pack only after you have an active Starter or Advanced subscription—both already include generous monthly quotas.
• Choosing to buy extra credits is taken as confirmation that you value the AI output and need additional volume.
• Unused credits do not roll over to the next billing cycle. Select the smallest pack that covers your immediate needs.

Frequently Asked Questions

Can I get a refund for unused Credit Pack credits?
No. We do not offer refunds for Credit Packs. The platform already provides unlimited free trials for you to evaluate the service. Credit Packs are typically purchased only after you've actively used up your subscription credits, which demonstrates that you have had ample opportunity to test and approve the service quality.

Technical Issues

If you encounter a reproducible bug or service outage:

• Take full-screen screenshots that include the browser address bar and any error messages.
• Document the exact steps required to reproduce the problem.
• Note your browser name & version, operating system, and time of occurrence.
• Email everything to [email protected]. Our engineering team will investigate promptly; resolution of a confirmed technical issue does not constitute grounds for a refund.

Contact Us

For questions about this policy, email [email protected].